FAQ

Shipping

Domestic Shipping

 

Please allow an extra working day for deliveries over UK Bank Holidays

 

International Shipping 

 

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office. Please allow an extra working day for deliveries over UK Bank Holidays

 

If you have any questions related to your delivery please contact 

 

 

Customs Duties & Other Fees 

 

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Returns

How to Return  

 

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. In the interests of hygiene we do not offer refunds on pierced jewellery.

 

 

Damaged or Incorrect Items  

 

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Exchanges  

 

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